Evident.io Support can guide customers with proven and effective configuration, settings, and ongoing management so organizations can apply security and compliance controls to their AWS, Azure, and multicloud environments.
Get the answers you need. Information at your fingertips with online access to documentation, knowledge-base articles and technical resources.
Think of us as an extension of your own team. Your designated Technical Account Manager (TAM) is the foundation of the Premium Support plan and serves as your guide and advocate, delivering the right resources to increase and maintain your infrastructure security posture and supporting your success on our platform.
We are committed to supporting all of your security and compliance efforts and answering all of your security and compliance questions. Even when your nights and weekends are interrupted by security incidents, our team of Application Support Engineers and Technical Account Managers are here to provide expert service and help your organization successfully apply security and compliance controls with the Evident Security Platform (ESP®).
What good are security alerts if they are creating too much noise? Evident.io Support helps you cut through the noise, prioritize and customize your ESP implementation to put instant insights in the hands of those who need them.
Contact us directly by logging in to your ESP account and selecting Contact Us from the Help menu to open a Technical Support Ticket, and it will automatically be routed to our experts for resolution.
In the portal, search our growing Evident.io Support Knowledge Base or submit a case to our Support team. Access the portal directly at support.evident.io. For portal access requests, please contact us.
Submit a phone case for High or Urgent (production down) issues.
Premium Support is available for those clients that need personalized support beyond our library of community-based best practices, online resources, and Support Portal.
|Price||Free||Contact Sales||Contact Sales|
|Knowledge Base/Support Portal|
|Technical Account Manager (TAM)|
|Priority Level||Free Target Response Times||Plus Target Response Times||Premium Target Response Times|
|Urgent||4 Business Hours (Pacific Time)||2 Business Hours (Pacific Time)||1 Hour (24/7)|
|High||4 Business Hours (Pacific Time)||2 Business Hours (Pacific Time)||2 Hours (24/7)|
|Medium||4 Business Hours (Pacific Time)||4 Business Hours (Pacific Time)||4 Business Hours (Pacific Time)|
|Low||8 Business Hours (Pacific Time)||8 Business Hours (Pacific Time)||8 Business Hours (Pacific Time)|