We are committed to supporting all of your security and compliance efforts and answering all of your security and compliance questions. Even when your nights and weekends are interrupted by security incidents, our team of Application Support Engineers and Technical Account Managers are here to provide expert service and help your organization successfully apply security and compliance controls with Evident.

Account Assistance

What good are security alerts if they are creating too much noise? Support helps you cut through the noise, prioritize and customize your Evident implementation to put instant insights in the hands of those who need them.

Use Web Support

Contact us directly by logging in to your Evident account and selecting Contact Us from the Help menu to open a Technical Support Ticket, and it will automatically be routed to our experts for resolution.

Access Our Support Portal

In the portal, search our growing Support Knowledge Base or submit a case to our Support team. Access the portal directly at support.evident.io. For portal access requests, please contact us.

Give Us A Call

Submit a phone case for High or Urgent (production down) issues.

Premium Support

Premium Support is available for those clients that need personalized support beyond our library of community-based best practices, online resources, and Support Portal.

Support Tiers Free Plus Premium
Price Free Contact Sales Contact Sales
Email Support
Knowledge Base/Support Portal
Technical Account Manager (TAM)
Priority Level Free Target Response Times Plus Target Response Times Premium Target Response Times
Urgent 4 Business Hours (Pacific Time) 2 Business Hours (Pacific Time) 1 Hour (24/7)
High 4 Business Hours (Pacific Time) 2 Business Hours (Pacific Time) 2 Hours (24/7)
Medium 4 Business Hours (Pacific Time) 4 Business Hours (Pacific Time) 4 Business Hours (Pacific Time)
Low 8 Business Hours (Pacific Time) 8 Business Hours (Pacific Time) 8 Business Hours (Pacific Time)

Premium Support

Premium Support provides 24/7 support coverage, priority service level response, and personal, expert support from a named Technical Account Manager (TAM). Recommended for large, enterprise-level global businesses with unique business processes, complex systems integrations and high-volume, mission-critical cloud infrastructure, Premium Support includes all of our basic support features in addition to the following premium features:

  • A designated TAM — familiar with your environment and processes, who works like an extension of your team to provide personal, proactive support aligned to your business goals — One Team
  • 24x7 coverage hours for case submissions across multiple time zones
  • Our fastest initial response SLOs
  • Proactive case monitoring
  • Priority case routing
  • Onboarding support — TAM will help to setup new external accounts, teams, and users
  • Third party software support — Developer support for help with support of third party products for SSO, integrations, and more
  • Quarterly Business Reviews for your executive team to help you optimize your implementation and review service metrics for continuous improvement